w999 Terms of Use

These Terms & Conditions apply to the w999 platform (https://w999.bar) and all its services. w999 is an online gaming platform operating under a Curacao eGaming license. These terms constitute a legal agreement between the user and w999.

W999's Terms & Conditions may be updated from time to time. For significant changes, we will notify you via your registered email or a platform notification. Continued use of the platform after any changes constitutes acceptance of the updated terms.

• These Terms & Conditions are available in both Bengali and English. In the event of any dispute, the English version shall prevail.
• W999 reserves the right to suspend or close any user's account at any time and for any reason.
• All information provided on this platform is for entertainment and informational purposes only. w999 makes no guarantee of financial gain through gaming.

To open an account at w999, you must provide accurate and complete information. Registering with false details will result in immediate account closure, and any deposited funds may be forfeited.

Each person may register only one account. Operating multiple accounts is a direct violation of w999's Terms & Conditions. If multiple accounts are detected, all accounts will be suspended and any funds held will be forfeited.

• The name, address, and date of birth provided at registration must match your National ID exactly.
• Your account password and login credentials must be kept strictly confidential. Sharing your account with anyone else is prohibited.
• As part of its KYC (Know Your Customer) process, w999 may request identity verification documents at any time.
• If KYC is not completed within 30 days of registration, withdrawal privileges may be restricted.

Under w999's Terms & Conditions, all members must confirm their age at registration. We may request a National ID, passport, or birth certificate for age verification at any time. Withdrawals may be placed on hold until age verification is complete.

• If a minor fraudulently opens an account, all deposited funds will not be refunded.
• Parents can use parental control software to restrict access to w999 on their children's devices.
• W999 actively works to keep minors away from gaming. Any concerns can be reported to [email protected].

Deposits and withdrawals at w999 can be made via bKash, Nagad, and Rocket. All transactions are processed in BDT. Per our Terms & Conditions, the minimum deposit is BDT 500 and the minimum withdrawal is BDT 1,000.

Withdrawal requests are typically processed within 15 to 30 minutes. However, withdrawals may be delayed if KYC verification is pending or a security review is required. w999 never withholds withdrawals without good reason — that is one of our core commitments.

• Withdrawals are generally processed back to the same payment method used for the original deposit.
• The maximum daily withdrawal limit is BDT 50,000. This limit may be increased in special circumstances.
• Withdrawals to third-party accounts are strictly prohibited — funds must be withdrawn to the mobile number registered in the account holder's name.
• Any transaction errors must be reported to support within 48 hours.

W999 regularly offers a variety of bonuses and promotions. Each bonus has its own terms and conditions, which should be read carefully before claiming. In general, withdrawing bonus funds requires meeting the applicable wagering requirements.

• Each bonus offer may only be used once per user.
• Requesting a withdrawal while a bonus is active may result in the bonus being cancelled.
• W999 reserves the right to modify, suspend, or cancel any bonus offer at any time.
• If fraudulent activity related to bonuses is detected, the account will be suspended immediately.
• Cashback offers apply to net losses only and are calculated on a weekly or monthly basis.

All games on w999 operate using internationally certified RNG (Random Number Generator) technology. Every game outcome is completely unbiased and not predetermined. This system is regularly audited by independent third-party auditors.

Under w999's Terms & Conditions, Sports Betting outcomes are determined based on the official results of the relevant event. If a technical error causes incorrect results to be displayed, w999 reserves the right to void the bet and refund the original stake.

• If a disconnection occurs during a Live Casino game, the result will be saved on the server and will be available once you reconnect.
• If a software error causes an abnormal win in any game, w999 reserves the right to void that win.
• In Sports Betting you may place bets on multiple events within the same match, but parlay bets cannot include more than one outcome from the same match.

• Using w999 to launder money or conceal the source of illicit funds.
• Hacking gaming software or using bots or automated programs.
• Fraudulent use of the bonus system (bonus abuse).
• Unauthorized access to another user's account or any attempt to steal account information.
• Operating multiple accounts from the same device or network.
• Collusion or syndicate betting (manipulating the system as an organized group).
• Attempting fraud through credit card or bank chargebacks.

W999 may suspend or permanently close an account under the circumstances listed below. Members are generally notified by email before any account closure, though in urgent cases action may be taken without prior notice.

• Serious violations of the Terms & Conditions.
• Creating an account using false information.
• Failure to submit KYC documents or providing false documentation.
• Account inactivity for an extended period (over 12 months).
• Self-exclusion at the user's own request.

If your account is closed, please contact support to withdraw any legitimate funds. If the closure is due to fraudulent activity, deposited funds may be forfeited.

W999 always strives to deliver reliable service, but temporary disruptions may occur due to technical issues, maintenance, or third-party service outages. w999 is not obligated to provide compensation in such cases, though we will always work to minimize any inconvenience.

If a dispute arises, please contact w999 support first. Our support team will endeavor to resolve the issue within 48 hours. If the matter remains unresolved, you have the right to file a complaint with the Curacao eGaming regulatory authority.

• In the event of a dispute over a game outcome, server logs shall be considered the definitive evidence.
• Transaction disputes must be reported within 30 days of the incident.
• W999's total liability shall in no case exceed the value of the disputed transaction.

W999 reserves the right to update these Terms & Conditions at any time. Notice will be sent to your registered email and posted on the platform homepage at least 7 days before changes take effect. In urgent situations — such as legal or regulatory changes — updates may take effect immediately.

For any questions or comments regarding these Terms & Conditions, please contact our support team. We provide assistance 7 days a week, 24 hours a day.